WordPress Support & Maintenance

PRICING | FAQs | OVERVIEW

These WordPress website maintenance plans take care of everything a small business needs!

wordpress support person typing on laptop

Monthly Website Maintenance Provides

  • peace of mind – business owners have enough to worry about, leave your website to the experts!
  • relief! No more trying to stay ‘up to date’ on new features, we’ll keep you apprised
  • happier readers: all aspects of your site will be stable, secure and available
  • more pageviews: search engines will love you
  • savings: you don’t need to hire a developer whenever you have a question

Contacts

The packages on this page are for maintenance of a WordPress site on a regular basis. If you want one-off services, these pages have more information:

One Time Upgrade: try this Pro Upgrade package or this DIY Guide to WP Maintenance.

Support Ticket: if you need one-time help from a WordPress developer contact [email protected] or click here for more information.

SEO services: If you are looking for more along SEO services, we can help with that too!

What is included in the WordPress website Maintenance Plans?

We take care of your regular WordPress website maintenance needs:

  • security issues,
  • technical issues,
  • regular software updates,
  • core web vitals
  • daily backups
  • technical SEO

All Support plans include regular updates to core and plugins. Premium plans include parent theme updates and database cleanup too.

All plans include security scanning and protection with our proprietary formula (no extra plugins).

Every plan includes complete WordPress backups in a different server than your hosting server. We have nearly-instant access to restore any compromised page or site.

Every plan includes a detailed report on the 15th of each month.

Premium plans also include a ping every 5 minutes to confirm uptime. A developer is notified by cell phone immediately should the site seem ‘down’. It is taken care of immediately; most of the time before you are aware of the problem.

We treat each site as carefully as we do our own. We got you!

Backups

Daily backups AND instant access is available to restore files or sites.

Upgrades

Regular upgrades keep your site secure. Unique Security-specific upgrades are performed within hours.

Security

With proper care, your site does not need a security plugin. We prevent issues & fix existing vulnerabilities.

DNS & CDN

We use and recommend Cloudflare to protect and speed up your site.

Firewall

Premium plans include preventative care, monitoring and bot management.

Core Web Vitals

We make sure Google is happy with your site for the duration of your maintenance plan.

Performance

When there is an interruption in service the on-call person is alerted and fixes it, usually before you are aware of the issue.

Email Support

The support desk is open for any and all questions.

Block Editor

Block Editor classes are available for all our maintenance clients. Access to future courses are included.

Phone Support

Business plans include telephone support. Give us a call!

Quick Fix Tickets

Anything that we can accomplish in 30 minutes is considered a quick fix ticket.

Report

Every month we deliver a report of all activities we performed on your site.

What Our Clients Are Saying

She is responsive and creative and reliable and does a FANTASTIC job managing the back end of my blog. Love her!
Kate Jackson
FramedCooks.com

FAIR PRICING TO GROW WITH YOU

Select the WordPress Maintenance plan you need
by calculating your average pageviews.

basic

Under 10,000 pageviews

$49 / month

  • Backups: daily
  • Malware Scan: weekly
  • Upgrades: core, plugins
  • Uptime Monitoring
  • Email Support
  • Core Web Vitals Support
  • GA Reporting
  • Tickets
  • Report: monthly

growth

Under 500,000 pageviews

$119 / month

  • Backups: daily
  • Security: all
  • Upgrades: all
  • Uptime Monitoring: 5 min
  • Core Web Vitals Support
  • Email Support
  • GA Reporting
  • Tickets
  • Report: Monthly

business

Under 2 mil pageviews

$199 / month

  • Backups: daily
  • Security: all
  • Upgrades: all
  • Uptime Monitoring
  • Core Web Vitals Support
  • Email & Phone Support
  • GA Reporting
  • 2 Tickets
  • Report: Monthly

basic- 10% off

Under 10,000 pageviews

$529.20 / yr

  • Backups: daily
  • Malware Scan: weekly
  • Upgrades: core, plugins
  • Uptime Monitoring
  • Email Support
  • Core Web Vitals Support
  • GA Reporting
  • Tickets
  • Report: monthly

No waitlist

growth-

ONE MONTH FREE!

Under 500,000 pageviews

$1309/ yr

  • Backups: daily
  • Security: all
  • Upgrades: all
  • Uptime Monitoring: 5 min
  • Core Web Vitals Support
  • Email Support
  • GA Reporting
  • Tickets
  • Report: Monthly

7-10 Days waitlist

business –

ONE MONTH FREE!

Under 2 mil pageviews

$2189 / yr

  • Backups: daily
  • Security: all
  • Upgrades: all
  • Uptime Monitoring
  • Core Web Vitals Support
  • Email & Phone Support
  • GA Reporting
  • 2 Tickets
  • Report: Monthly

14 Days waitlist

How it Works

  • Site onboarding and testing includes a tracker that we add to your live site. This allows us to communicate with your site, monitor its health and perform backups and upgrades
  • Depending on your plan, we will add and configure the following services: security firewall, image optimization, DNS speed, caching, SSL certificate, core web vitals, GA4, social sharing, social proof, fast premium forms.
  • During the next month, you get access to our developers for Quick Fix Tickets, and we monitor your site minute by minute. Security and function issues are handled the same day, often within minutes. Those on the basic plan are given the information they need to proceed with a DIY approach.
  • On the 15th, you will receive a detailed report included what was done on your site and when.
  • We request a commitment of 3 months, and you can cancel anytime thereafter with 30 days notice by email or phone.
wordpress support person typing on laptop

FAQ

Get some answers to your questions!

We request a minimum commitment of 3 months. The onboarding process allows our team of WordPress experts time to optimize your site and is the best way to get a thorough review.

Yes – these are things that are a Quick Fix Ticket. You may email our expert team at [email protected] to use your plan’s Quick Fix tickets. Or to request help from the team, by hour.

If anything goes wrong, feel free to reach out. In most cases we are aware within minutes of any issues. For minor changes, small issues, questions and support – use a Quick Fix Ticket or email the support desk. We can help with our reasonable developer rates ($89) and lots of experience working with content creators just like you.

Quick Fix tickets are anything our speedy WP developer can accomplish in 15 minutes. Quick Fixes may not be combined. One issue per request. They do not roll over to the next month. For more help feel free to email the support desk at [email protected]. Hourly rates apply ($89/hr).

The following plugins include excellent customer service and the highest standards of coding: WP-Rocket, EWWW.io, Happy Forms Premium, WPFomify (social proof), Illow.io

Yes, the ‘security scans’ is also a malware scan and will detect all reported security vulnerabilities, and some zero-day vulnerabilities too.

Most requests are handled within regular business hours. We have a cell phone that is pinged 24/7 anytime a site goes down or shows any serious technical issue. Emergencies are handled immediately day or night.